Returns & Complaints

We sell exclusively to trade customers. As a business-to-business wholesale shop, we do not offer a voluntary consumer-style right of withdrawal or change-of-mind return.

Checking your delivery

Please inspect your order promptly after delivery. If you notice transport damage, an incorrect item or a manufacturing defect, let us know as soon as you reasonably can. Please include your order number, a description of the issue and photographs where helpful.

How we handle justified complaints

Where a complaint is justified, we will provide an appropriate remedy in accordance with applicable law, for example replacement, refund or credit.

Nothing on this page excludes or restricts your statutory rights.

Full details are set out in Section 9 of our Wholesale Terms & Conditions.